ISO 9001 Awareness

ZAR 1,850.00 (Special group rates available for la

🏅 This is an awareness course and is not formally aligned to a specific Unit Standard. ⏱️ 1 Day 📊 NQF N/A

1 Day · NQF N/A · This is an awareness course and is not formally aligned to a specific Unit Standard.

Duration1 Day

NQF LevelN/A

CertificationCertificate awarded

DeliveryIn-class, Online

AssessmentPractical and written

AccreditationThis is an awareness course and is not formally aligned to a specific Unit Standard.

📋 Prerequisites

None. This course is open to all employees regardless of prior quality management knowledge.

📘 What You'll Learn

• Explain the purpose and benefits of a Quality Management System (QMS).\n• Understand the key principles and structure of ISO 9001:2015, including the Plan?Do?Check?Act (PDCA) cycle and the process approach.\n• Identify how their daily work activities contribute to product/service quality and customer satisfaction.\n• Recognise their personal role and responsibilities in contributing to the organisation's quality objectives and compliance obligations.\n• Understand the importance of the quality policy, risk?based thinking, and continual improvement.

👥 Who Should Attend

Operational staff\nSupervisors\nAdministrative personnel\nManagers\nQuality staff\nAnyone needing foundational understanding of quality management

💰 Pricing

Standard Price

ZAR 1,850.00 (Special group rates available for la

Excludes VAT

In-House / On-Site

Custom Quote

Tailored to your organisation

📦 Included Materials

1 x Learner Guide (handout). Note: The ISO 9001:2015 Standard itself is not included in the course price.

📅 Upcoming Public Classes

No public classes currently scheduled for this course.

📩 Register Interest

🧭 This Course in Your Career

This course is part of:

🛡️ HSE Manager

📩 Ready to Enrol?

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📋 Course Outline

Module 1: Introduction to Quality Management\n- Why quality management matters.\n- The business case for ISO 9001 (customer confidence, cost reduction, reputation).\n- Overview of the seven quality management principles.\n\nModule 2: Understanding ISO 9001:2015\n- The structure of the Standard (Clauses 4 to 10).\n- The Plan?Do?Check?Act (PDCA) cycle and its application.\n- The process approach – inputs, outputs, activities, and controls.\n- Key terms: Quality policy, Objectives, Risk, Nonconformity, Customer satisfaction.\n\nModule 3: Context, Leadership & Planning\n- Understanding internal and external issues.\n- Interested parties and their requirements.\n- Quality policy and organisational roles.\n- Risk?based thinking – opportunities and risks.\n\nModule 4: Support & Operation\n- Resources, competence, training, and awareness.\n- Communication and documented information.\n- Operational planning and control (design, production, service delivery).\n- Control of externally provided processes, products, and services.\n\nModule 5: Performance Evaluation & Improvement\n- Monitoring, measurement, analysis, and evaluation.\n- Internal audits and management review.\n- Control of nonconforming outputs, corrective actions, and continual improvement.